Incident response hotline
Info security incident detected or suspected?
The 24/7 DEFENCY emergency hotline supports your reaction with renowned experts from information security and law.
Incident response hotline
Info security incident detected or suspected?
The 24/7 DEFENCY emergency hotline supports your reaction with renowned experts from information security and law.
  • Ecclesia CyberComplete Plus (CCP) policyholder?
    You will find your individual 24/7 emergency number on the cyber insurance policy or in the associated annex. Don't have the details at hand? Call us (+49 156 783 54050) or your trusted Ecclesia consultant or contact the Ecclesia Cyber Team directly (info@ecclesia-cyber.de).
Main challenges in dealing with cyber incidents
Time between incident detection and response is crucial
This is the key to mitigating the incident's impact. Some companies struggle to even detect an incident has occurred.
Many companies lack the infrastructure to react quickly
The consequences of imprecise action in a crisis can have catastrophic effects on the company
We offer a 24/7 incident response service
  • Specialized and trained call center based in Germany
    will forward your call (German and English) based on the described scenario to the appropriate experts in the network. This ensures that an incident can be processed as (cost-) efficiently as possible.

First Aid (remote)

Including initial measures, defensive measures and recovery

Privacy / Law

Legal support for IT and data rights violations

Crisis Management (onsite)

Ultimate ratio! (holistic) crisis management for extortion and cyber disasters

Document

Access to certified experts in IT security to create measures and documentation

Forensics (remote)

Preservation of evidence and documentation of the incident

PR / Reputation 
Support for all communication, e.g. to partners, customers, employees and the public

First Aid (remote)

Including initial measures, defensive measures and recovery

Privacy / Law

Legal support for IT and data rights violations

Crisis Management (onsite)

Ultimate ratio! (holistic) crisis management for extortion and cyber disasters

Document

Access to certified experts in IT security to create measures and documentation

Forensics (remote)

Preservation of evidence and documentation of the incident

PR / Reputation 
Support for all communication, e.g. to partners, customers, employees and the public

The principle is quite simple: call the 24/7 Incident Response Hotline, describe the problem and rescue is at hand.

Please bear in mind that the experts will bill you according to the time and effort involved.

Call 24/7 Incident Response Hotline
Describe the problem
Get rescue
24/7 DEFENCY – expert network:

A "one size fits all" solution is no longer possible in today's dynamic, growing and increasingly complex threat environment in information security. Forensics, IT security, clean-up strategies and legal matters are very specialized areas that require the appropriate knowledge and experience.
  • Proven experts and quick responses for our clients in Germany, Austria and Switzerland
    • Online and on-site expert network
    • International network or coordination as a staff unit from Germany/Austria/Switzerland
  • Including PR & crisis communication, data recovery, forensic experts
    We hand-pick our partners based on their field of experience. If you require ransom negotiators, you can be certain that you will get experts who have hands on practical, and not just theoretical experience of this.
  • Neutral experts
    The service providers from the DEFENCY expert network are only active in the interest of our customers and are not tied to any particular product.